Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

Products purchased on anticasiena.it are sold directly by

Antica Siena Ceramics by Leonardo Giorgi
Piazza del campo, 28 53100 Siena (IT)
VAT number: 08196991213
Business register of the Siena Chamber of Commerce: 84058

(hereinafter referred to as AnticaSiena)

The general conditions of sale may be periodically updated; those published on this site at the time of check-out are considered binding.

Please read the general terms and conditions of sale carefully before proceeding with the purchase.

AVAILABILITY OF THE PRODUCT

If the product is no longer available due to the simultaneous purchase by multiple users, an e-mail will be sent to cancel the order with the simultaneous refund of the amount paid for the purchase.

METHOD OF PURCHASE

For each product chosen, a descriptive card is displayed, with the image and essential characteristics, by way of example.

The images and colors of the products offered for sale are indicative and may not correspond to the actual ones due to the characteristics of the browser, Internet connection and / or monitor used. AnticaSiena is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction.

ORDER

The execution of the purchase order implies the knowledge of these general conditions of sale and their unconditional acceptance.

TERMS OF PAYMENT

The following payment methods are accepted:

  1. PayPal
  2. Credit card (to access the payment by credit card, choose Paypal as payment and on the Paypal home screen choose “I DO NOT HAVE A PAYPAL ACCOUNT” and then enter the credit card details)

SHIPPING METHODS

Given the uniqueness of the products, AnticaSiena does not guarantee the immediate availability of the product, therefore the shipment can take place even after 5 working days from the order.

The shipment of the product will be made the working day following the availability of all the products ordered. You will receive an email upon departure of the package, with any indications of its traceability. If you do not receive the email, check your SPAM or use ours contact form

Shipments of this type of product are particularly delicate, therefore AnticaSiena considers itself free to change the courier, the shipping methods, the size and number of packages in order to guarantee the arrival of the product unharmed. However AnticaSiena cannot guarantee any damage caused to the product caused by the courier, nor the availability of identical products in case of damage.

The shipment loses its free character and will be re-charged in the following cases:

  • if the package returns after 10 days of storage.
  • for Return and Exchange.
  • for Wrong address.

DELIVERY TIME

Delivery in Italy for the products will be made within 2 Italian working days from the time of shipment. Delivery in the various countries of the planet may vary according to the courier, the area and the period. We kindly ask you to contact us contact form before purchase for more details.

RETURNS and COMPLAINTS

If the products do not meet your expectations, you can request a return or exchange.

The conditions for exchanges and returns vary by country, and are as follows:

  • The return involves the payment of the shipping costs (both for receiving and sending)
  • Goods purchased in Europe can be returned within 15 days from the delivery date
  • Goods purchased in the rest of the world can be returned within 5 days from the delivery date
  • Returns made after the deadline indicated can only be accepted at the discretion of AnticaSiena
  • To carry out the return procedure it is necessary to send an e-mail to [email protected] to obtain the return authorization confirmation.

In case there has been any problem with our service, or you have had problems with the quality of our product, you can make a formal complaint by sending a registered letter via email to [email protected] or by post to Leonardo Giorgi’s Antica Siena – Piazza del Campo, 28 53100 Siena (IT).